Quality Management

Quality Management
Quality Management is an approximately 30 minute online learning module that covers all aspects of project quality as defined by the Association for Project Management (APM Body of Knowledge V7).

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The APM defines quality management as a discipline for ensuring the outputs, benefits and the processes, by which they are delivered, meet stakeholder requirements and are fit for purpose. Learners will discover the key factors of quality management and how it can be utilised to meet the requirements and expectations of your stakeholders. Topics include:

  • Quality definition
  • Breakdown of quality management
  • Cost of quality
  • Quality management effectiveness
  • Analysis tools and data representation

Learners will discover the key factors of quality management and how it can be utilised to meet the requirements and expectations of your stakeholders. Topics include:

  • Quality definition
  • Breakdown of quality management
  • Cost of quality
  • Quality management effectiveness
  • Analysis tools and data representation

This course is designed for those new to working in projects, or non-project staff who wish to gain a basic understanding of the project environment and project management terminology.

  • Project team members who are new to the project environment.
  • Staff who are required to interact with the project team but may not be directly involved in project activity.
  • People who are considering a move into the project environment.
  • Project managers with an interest in being exposed to the terminology associated with best practice as defined by the APM.

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